Customer Service Specialist

We are one of London’s Biggest Fashion Brand and we are in the look-out for the hottest talent who could fit with our team! Our fashion pieces are loved by celebrities like Beyonce, Jennifer Lopez, Kardashians, Rihanna, Supermodel Gigi Hadid and many more.


ESSENTIAL RESPONSIBILITIES:

  • Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our brand

  • Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience

  • Confident and driven to find solutions to customer issues with the ability to probe for full understanding of customer needs

  • Thrive in an environment with high performance standards

  • Communicate with customers and exhibit genuine empathy

  • Embrace the commitment to customer service and nourishes brand loyalty

  • Ability to accurately document customer interaction details with limited to NO errors

  • Applies high-quality customer service guidelines while servicing customers

  • Other duties as assigned


REQUIREMENTS:

  • VERY STRONG oral and written communication skills

  • Able to work weekends and holidays

  • Able to work in the UK and US time zones

  • Experience and proven success in customer service

  • 3+ years of experience in Retail or Customer Care

  • Strong sense of urgency, demonstrates ownership, high energy and team player

  • Savviness and experience with technology is essential as multiple systems are in use

  • Flexible, adaptable and willing to take on new challenges


QUALIFICATIONS:

  • Associates or Bachelor’s degree preferred

  • Previous e-commerce experience preferred

  • Strong analytical and problem-solving skills

  • Able to type at least 35 WPM with proper spelling and use of grammar

  • Able to use effective and probing questioning and listening techniques to identify customer needs

  • Able to learn and work independently and exhibit ownership as well as in a team environment


If you feel that you are the right person for the job, please email hr@trackerteer.com the following:

  • Updated CV

  • Salary Expectation

  • VOICE RECORD (mp3 format) answering this question, “In your past/current work, have you ever received negative feedback from a customer? What was the feedback and what did you do with that feedback?”


Please state clearly in the subject line which post you are applying for.

Note: This is office-based (inside Clark Freeport Zone, Pampanga)