Customer Service Specialist

We are one of London’s Biggest Fashion Brand and we are in the look-out for the hottest talent who could fit with our team! Our fashion pieces are loved by celebrities like Beyonce, Jennifer Lopez, Kardashians, Rihanna, Supermodel Gigi Hadid and many more.


  • Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our brand

  • Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience

  • Confident and driven to find solutions to customer issues with the ability to probe for full understanding of customer needs

  • Thrive in an environment with high performance standards

  • Communicate with customers and exhibit genuine empathy

  • Embrace the commitment to customer service and nourishes brand loyalty

  • Ability to accurately document customer interaction details with limited to NO errors

  • Applies high-quality customer service guidelines while servicing customers

  • Other duties as assigned


  • VERY STRONG oral and written communication skills

  • Able to work weekends and holidays

  • Able to work in the UK and US time zones

  • Experience and proven success in customer service

  • 3+ years of experience in Retail or Customer Care

  • Strong sense of urgency, demonstrates ownership, high energy and team player

  • Savviness and experience with technology is essential as multiple systems are in use

  • Flexible, adaptable and willing to take on new challenges


  • Associates or Bachelor’s degree preferred

  • Previous e-commerce experience preferred

  • Strong analytical and problem-solving skills

  • Able to type at least 35 WPM with proper spelling and use of grammar

  • Able to use effective and probing questioning and listening techniques to identify customer needs

  • Able to learn and work independently and exhibit ownership as well as in a team environment

If you feel that you are the right person for the job, please email the following:

  • Updated CV

  • Salary Expectation

  • VOICE RECORD (mp3 format) answering this question, “In your past/current work, have you ever received negative feedback from a customer? What was the feedback and what did you do with that feedback?”

Please state clearly in the subject line which post you are applying for.

Note: This is office-based (inside Clark Freeport Zone, Pampanga)